Account Management

How do I reset my terrace password?

While logged in:

• Go to settings>personal>general. Select “Update” next to your password. Follow the instructions to change your password.

From the login page:

• If you have forgotten your password, select “Forgot your password” and follow the instructions to reset your password.

How do I update my legal/corporate entity name?

To change your legal/corporate entity name associated with your settings, please contact your account executive or [email protected]

How do I enable Two-Factor Authentication?

To enable two-factor authentication, go to settings>personal>general. Select “Enable” next to “Multi-Factor Authentication” and follow the instructions to download set up your second factor using Google Authenticator or Twilio Authy.

Please note Two-Factor Authentication is required to whitelist a new deposit address or initiate a withdrawal.

How do I change my username?

To change your username go to settings>personal>general. Use the type bar to write your desired username. Please keep in mind usernames are unique and another user may have already claimed your desired username.

Why do I need to verify my identity?

To comply with anti‑money laundering (AML) regulations and unlock deeper liquidity and better pricing, Terrace requires users to complete identity verification. Navigate to Settings > Personal > General and select "Verify Identity". Submit the requested documents so Terrace can verify your identity and screen you against regulatory lists. Until verification is complete your account remains limited. Contact support if you experience issues.

How do I change my password without logging in?

If you've forgotten your password, navigate to the log in page and click on the "Forgot password?" link. Once you enter the email address associated with your account you will receive an email with instructions on how to reset your password

Can I freeze my account temporarily?

At present, Terrace does not offer a freeze functionality. If you suspect unauthorized activity, please contact [email protected]