Authentication & Verification

Which multi-factor authentication (MFA) methods does Terrace support

Currently, Terrace supports email-based MFA and standard authenticator apps (Google Authenticator, Authy, 1Password, etc.)

How long do MFA codes last?

Email verification codes expire after 2 minutes, and the entire MFA session must be finished within 5 minutes of starting. Users are limited to initiating 10 MFA challenges every 5 minutes.

Why is my account locked?

Users have three opportunities to complete the MFA process. if you fail all three, you will be locked out of your account for 15 minutes. Additionally, if you fail a standard password login five times, your account will be locked for 30 minutes before you can try again.