Deposits & Withdrawals

How do I deposit funds?

Depositing funds to Terrace is easy! When a user signs up, wallet addresses for all of the supported chains are created automatically. To deposit select "Deposit" in the top right of your account header:

Alternatively, you can import an existing wallet and deposit to that address.

How do I withdraw funds?

Select "Withdraw Funds" in the drop down menu in the top right of your account header.

Then, in the pop-up modal select the asset you want to withdraw, make sure you pick the correct chain and input the destination address. Multi-Factor Authentication is required to approve withdrawals.

What currencies and assets can I deposit?

You can instantly deposit any EVM, Solana, Bitcoin, Dogecoin, or Litecoin to your Terrace account. If a chain you wish to deposit on is not supported please contact [email protected]. At this time, Terrace does not support fiat deposits.

Are there minimum deposit or withdrawal amounts?

There is no minimum deposit amount on Terrace or set minimum for withdrawals. However, withdrawals must exceed the cost to transfer/withdraw your assets. Cost to withdraw may vary by asset and network. The withdrawal module will alert you if your amount is below the required minimum.

How long do deposits take to confirm?

Deposits are credited once the required number of blockchain confirmations are reached. Confirmation times depend on the chain’s congestion and block times but typically take <5 minutes.

How long do withdrawals take?

Withdrawals are processed promptly after you confirm the transaction and complete MFA. Network congestion or blockchain delays may affect settlement times.

Can I deposit/withdraw fiat currency?

Presently, Terrace currently supports crypto deposits and withdrawals only. Fiat on‑ and off‑ramp services may become available in the future.

How do I ensure I'm using the correct chain for my deposit?

Always check the deposit modal for the supported network before sending funds. Depositing via the wrong chain may result in lost assets.

What happens if I deposit an unsupported token?

Deposits of unsupported tokens or tokens sent on the wrong network are at risk of being irrecoverable. Contact [email protected] immediately, but recovery cannot be guaranteed.

Can I schedule recurring deposits or withdrawals?

Terrace does not currently support scheduled or recurring transfers. You must initiate each deposit or withdrawal manually.

Can I cancel a withdrawal?

Fully approved withdrawals on individual and institutional accounts cannot be cancelled. Once approved and submitted and broadcasted on-chain, withdrawals are irreversible. Always double-check the destination address and chain.

Why can't I withdraw all my tokens?

Only tokens in your wallet are available for withdrawal. Tokens that were acquired via off-chain CEX, OTC, and MM and are settling will be available to withdraw once settled to your wallet, typically within 60 minutes. If you would like to withdraw non EVM, SPL, BTC, LTC, and DOGE tokens please contact [email protected]